Privacy Policy

Who this policy applies to

This policy applies to The Promo Co Australia (ABN 81 755 200 109) and to this website. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

The only personal information this website collects is what you choose to provide through the enquiry form. That may include:

• your name;
• your business or organisation name;
• your email address and phone number;
• the service you are enquiring about and your preferred contact time; and
• whatever you write in the project description, including any product, quantity or timing detail you add.

We do not ask for payment details, identity documents or sensitive information through this website. Please do not include them in an enquiry.

How we use it

We use the information you submit to:

• respond to your enquiry and discuss what you need;
• prepare quotes, options or proposals for you; and
• keep a record of our correspondence with you.

We do not sell your information, and we do not add you to a marketing list from a website enquiry alone.

How it is handled

Enquiries submitted through this website are delivered by email to a business mailbox we control, and are handled by the people who respond to enquiries. The website itself does not store a copy of your enquiry in a database.

Service providers

This website is hosted by a third-party hosting provider, and enquiry emails are delivered through a third-party email provider. These providers process the information on our behalf for the purpose of running the website and delivering email, and may store data outside Australia. We choose providers that apply commercially appropriate security measures.

Cookies and analytics

This website does not set advertising or tracking cookies of its own. If analytics or advertising measurement is added in future, this policy will be updated to say so before it is switched on.

Related brand

Australian Alliance is operated by The Promo Co Australia. Enquiries made through this website may be handled by the same team that handles Australian Alliance enquiries. Australian Alliance operates its own website and its own privacy arrangements for information collected there.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also raise a privacy concern with us. Get in touch through our contact page and we will respond within a reasonable time.

If you are not satisfied with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.